Last Updated: January 1, 2023
1. Note to ABQ Literacy Customers and their Clients
Our speech-language pathologists (SLPs) and vocal instructors have direct relationships with our Clients. If you are a Client of one of our SLPs or vocal instructors, we may retain your Personal Information on behalf of that SLP or vocal instructor. If you have questions about how we process your Personal Information, we encourage you to email us at email@example.com. We may send any inquiries that we receive directly from you about our use of your Personal Information to the SLP or vocal instructor.
2. How We Collect and Use Your Personal Information
Personal Information is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, such as your name, email address, IP address, telephone number, and broader categories of information such as your professional, educational or health information, commercial information and internet activity.
The categories of Personal Information we collect from you depend on your interactions with us. For example, we may collect:
Identifiers and contact information, such as your name, email address, mailing address, phone numbers, medical insurance cards, and medical insurance identification numbers. We collect this information directly from you and from third-party sources for the purpose of creating and managing your Account, for communicating with you, verifying your identity, and providing our Services to you.
Transactional information, such as credit or debit card numbers. We collect this information directly from you in order to process your payments for our Services. We also collect your insurance information in order to process payments made to us by your Insurance.
Audio, electronic and visual information, such as your photograph or image, your voice and other similar information. We process this information to enable your use of our Telehealth service.
In addition to the purposes for collection described above, we also collect your Personal Information for the following general purposes:
To maintain and service your Account, including to fulfill your sessions, to confirm your sessions, to send you requested product and Service information, and to send you product and Service updates;
To respond to your customer service requests and address your questions and concerns;
To send you newsletters and marketing communications;
To administer and improve our Services and marketing efforts;
To detect security incidents, to protect against malicious, deceptive, fraudulent or illegal activity, and to comply with our policies and procedures;
To comply with our legal, regulatory and risk management obligations, including establishing, exercising and/or defending legal claims.
3. How We Share and Disclose Your Personal Information
We will not, in any circumstances, share your personal information with other individuals or organizations without your prior written consent.
If your Personal Information changes, or if you no longer desire our Services, you may email us at firstname.lastname@example.org to inform us of any changes.
Marketing Opt-out Preferences: You can opt out of receiving marketing emails by emailing email@example.com "STOP" or "UNSUBSCRIBE". We may still send you emails about your relationship with us and your transactions, including Account information and alerts, session confirmations, and updates to our services and policies.
5. Tracking Technologies and Cookies
6. Retention and Security
We will retain your Personal Information for as long as your Account is active, as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Additional Information
Children’s Privacy: Our Services are not directed to, and we do not knowingly collect any Personal Information from children under 13.
For help with matters not related to exercising your rights under the aforementioned privacy laws, please contact us at firstname.lastname@example.org